Office Policies

I look forward to seeing you on your scheduled appointment date. My office may contact you a few days prior to your appointment to confirm the appointment date and time, pre-register standard information and remind you of the upcoming appointment. When checking-in, it may be necessary to obtain copies of insurance ID card(s) in order to bill your insurance company.

Office Hours

If you are a new patient, information may be sent to my office ahead of your appointment in an effort to streamline the check-in process.

* My office is closed from 12:00pm to 1:00pm for lunch.

Appointments & Cancellations

With the exception of serious emergencies, it is expected that you keep your appointments. If you need to reschedule an appointment, it is necessary that you advise the office at least 24 hours in advance. Your consideration in this matter will allow me to accommodate other patients who could benefit from an appointment.

Emergencies

Our practice provides on-call service for emergencies, 24 hours-a-day, 7 days-a-week. Realizing that you can have an emergency arise, we will do our best to respond to your problem promptly. In the event of a severe situation go immediately to the hospital. All calls will go directly to an answering service and the physician on call will be notified. Please restrict your calls to urgent medical questions only. Call 972-981-7711.

Payment

For your convenience, my office accepts cash, check, and the following methods of payment for co-payments, deductibles and services that are not covered by insurance:

• Visa
• MasterCard
• American Express
• Discover

Prescriptions

Prescriptions and/or refill requests should be obtained at the time of your appointment. If you do not have an appointment, prescription refills will be processed within 48 hours. For prescription refills, we ask that you call your pharmacy and ask them to FAX the request to our office. This will facilitate your request in a timelier manner. Once the doctor has authorized the refill, it will be forwarded to your pharmacy. If a new prescription is required, please allow 3 business days for mailing. Indicate whether you need a 30-day or a 90-day prescription. If there is a problem with the request, you will be notified. If you have not been seen by your doctor within the last twelve months, no prescription refills will be issued. It will be necessary for you to schedule an appointment in order for your prescription to be refilled.